ORDERS

You can place your online orders 24/7 via manusinmano.co.
Once your purchase is complete, an automated email including your order details will be sent to the email address registered in our system. Please check your spam folder in case the email ends up there.

After your order is confirmed, no changes, additions, cancellations, or removals can be made.
Our pieces are handmade in limited quantities and may sell out quickly. For questions regarding stock availability, sizing, or additional product images, feel free to reach out to us at info@manusinmano.co.

Manus in Mano reserves the right to cancel any order if terms of use are not respected or due to stock unavailability.

SHIPPING & DELIVERY

Domestic Orders (Turkey):
If the item is in stock, your order will be shipped within 2–3 business days. For custom or made-to-order pieces, please allow 10–15 business days for production and processing.
Once your order is dispatched, tracking details will be sent to your email address.

Domestic shipping is free.

International Orders:
Shipping fees for international orders vary depending on the destination country, package size, and weight.
Please note that import duties, taxes, and other customs-related charges are the responsibility of the buyer. These fees vary by country and cannot be predicted in advance.

We recommend contacting your local customs office prior to placing an order for detailed information.
Manus in Mano is not responsible for customs delays or fees, and any issues related to international regulations or shipping procedures.

Please note that we do not ship to P.O. boxes.

RETURNS & EXCHANGES

If you're not satisfied with your purchase, you may request a return or exchange within 14 days of the invoice date.
To start the process, please email us at info@manusinmano.co including your order number, item name, and reason for return.

The following items are non-returnable and non-exchangeable:

• Earrings and personal-use items (for hygiene reasons)
• Custom or made-to-order pieces

If your item arrived faulty or damaged, please contact us with photos and your order details at info@manusinmano.co.

Please include your invoice or order confirmation email with your return package.

Return address:
Manus in Mano Jewelry - Tilbe Kartal
Feneryolu Mah. Feneryolu Sok. No:19/4
Kadıköy / İstanbul 34724
TURKEY

Returned items must be unused, in their original packaging, and in resellable condition.
Eligible returns will be refunded (excluding shipping costs) within 5 business days after the item is received by us.

For international returns, make sure the courier clearly declares the package as a "return" to avoid additional customs fees. Any such fees incurred due to mislabeling will be deducted from the refund.

REPAIRS & ADJUSTMENTS

If you need a repair or adjustment for your product, you can reach out to us at info@manusinmano.co.
Repairs are only available for items purchased through manusinmano.co. For purchases made through physical stores or other platforms, please contact the original point of sale.

If the repair request is made after 15 days from the purchase date, shipping and repair costs will be the customer’s responsibility—unless a fault is confirmed.

JEWELRY CARE

Manus in Mano jewelry is handcrafted and requires gentle care. To extend the life of your pieces, please follow the care instructions below:

• Gold-plated jewelry may naturally fade over time due to the nature of the material. This is not considered a defect.
• Remove your jewelry before sleeping, exercising, swimming, or cleaning.
• Avoid direct contact with perfume, deodorants, cleaning products, chlorine, and saltwater.
• Clean gently with a soft cloth or a soft-bristle toothbrush. Avoid rubbing too hard to protect the plating.
• Store your jewelry away from sunlight, heat, and humidity.

Please note that our packaging boxes are not airtight and not suitable for long-term storage. Slight tarnishing may occur over time.

NEED HELP WITH SIZING?

As our rings are made to order, if you're unsure or have any questions, you can always email us at info@manusinmano.co for support.