ARTICLE 1 – PARTIES

1.1. SELLER / SERVICE PROVIDER
Title: Manus in Mano Jewelry (Sole proprietorship registered under Tilbe Kartal)
Address: Feneryolu Mah. Feneryolu Sok. No:19/4 Kadıköy / İstanbul 34724
Email: info@manusinmano.co
Website: www.manusinmano.co

Hereinafter referred to as the “SELLER”.

1.2. BUYER / CUSTOMER
The individual who places an order for goods or services through the website www.manusinmano.co.
Hereinafter referred to as the “BUYER”.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

This agreement regulates the rights and obligations of the parties in accordance with the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of goods/services ordered by the BUYER electronically from the website www.manusinmano.co.

The BUYER acknowledges and declares that they have read all preliminary information regarding the product/service, price, payment and delivery conditions, and have confirmed the order accordingly. The order confirmation and invoice are integral parts of this contract.

ARTICLE 3 – PRODUCTS & PAYMENT INFORMATION

The details of the products/services ordered and invoiced are specified in the order form. The BUYER accepts that all provided information is correct and complete. The SELLER reserves the right to cancel the order if any inaccurate or false information is detected.

ARTICLE 4 – EFFECTIVE DATE & FORCE MAJEURE

The agreement becomes effective upon the BUYER’s confirmation of the order and completion of payment.
Unforeseen circumstances such as natural disasters, war, strikes, cyberattacks, or changes in legislation that prevent the fulfillment of obligations shall be considered force majeure. In such cases, the parties shall inform each other. If the force majeure situation continues for 30 (thirty) days, either party may unilaterally terminate the contract.

ARTICLE 5 – GENERAL PROVISIONS

5.1. The BUYER confirms acceptance of all terms upon confirming an order on the website.
5.2. If the delivery is made to a third party, the SELLER is not responsible for refusal of receipt.
5.3. Full payment must be completed before the product is delivered. Otherwise, the SELLER may cancel the order.
5.4. Payment can be made via credit card (through Iyzico) or bank transfer/EFT.
5.5. In case of failed payment due to banking issues, the BUYER is responsible for returning the item at their own expense.
5.6. Installment plans are provided by banks and do not legally bind the SELLER.
5.7. The SELLER is not responsible for system errors, price discrepancies, or technical issues that may arise on the website.

ARTICLE 6 – OBLIGATIONS OF THE SELLER

The SELLER agrees to deliver the purchased product/service as described and within the specified timeframe.
In the case of out-of-stock or made-to-order items, the BUYER will be informed.
The SELLER is not liable for any system failures, cyberattacks, or technical malfunctions on the website.

ARTICLE 7 – OBLIGATIONS OF THE BUYER

The BUYER is responsible for the accuracy of the information provided.
After delivery, the responsibility for the product lies with the BUYER.
Customized or made-to-order products are not eligible for return.
Returned items must be unused, undamaged, and in original packaging.

ARTICLE 8 – DELIVERY CONDITIONS

If the item is in stock, it will be shipped within 2–3 business days.
Made-to-order items may take 10–15 business days to produce.
Domestic shipping within Turkey is free.
International shipping costs, customs fees, and any additional charges are the responsibility of the BUYER.

ARTICLE 9 – RIGHT OF WITHDRAWAL & RETURN POLICY

The BUYER has the right to withdraw from the purchase within 14 days of delivery without giving any reason.

However, the following are non-returnable:

• Custom-made or personalized items
• Earrings and items of personal use (for hygiene reasons)

Return requests must be submitted in writing to info@manusinmano.co.
Returned products must be unused, undamaged, and in original packaging.
Approved returns will be refunded (excluding shipping fees) within 10 business days after the product is received.

Return shipping costs are borne by the BUYER.
For international returns, the package must be clearly declared as a “return” to avoid additional customs charges. Otherwise, such fees will be deducted from the refund amount.

ARTICLE 10 – PRIVACY & PERSONAL DATA

BUYER’s personal data is processed only for order fulfillment, delivery, and after-sales support, in accordance with the Law on the Protection of Personal Data (KVKK).
Credit card information is not stored and is securely transmitted through SSL encryption for one-time use during payment.
For more information, please refer to our Privacy & Data Policy.

ARTICLE 11 – DISPUTE RESOLUTION

In case of any dispute arising from this agreement, the laws of the Republic of Turkey shall apply, and the Istanbul (Anatolian) Consumer Arbitration Committees and Courts shall have jurisdiction.

ARTICLE 12 – ENFORCEMENT

By placing an order through the website, the BUYER is deemed to have read and accepted all the terms and conditions of this Distance Sales Agreement.